Think Like the Customer to Win!
Your customers know you. They trust you. They like doing business with you.
Think Like the Customer to Win! is designed to raise employee awareness about the importance of quality and customer service. Understand the magic of truly outstanding service by understanding and mapping customer needs, wants, and expectations to turn service into a competitive advantage.
You will be challenged to put yourself in your customers' shoes - then change your attitudes and behaviours when dealing with customers. This keynote will include practical tips that all participants can immediately put into action.
To find out how you can arrange a Keynote Presentation, contact firstname.lastname@example.org
CHECK OUT THESE OTHER KEYNOTE TOPICS:
Marketing - It's Everything You Do!
Do You have a Personal Brand?
The Power of Publicity
Creating a Customer Focused Service Culture
How do You Deal with Customer Complaints?
Marketing — The Myths, The Might And The Magic
You Can't Kick The Tires — Services Marketing Is Different