Dealing with Customer Complaints
Only 4% of your customers who experience problems bother to complain. The rest just quietly take their business elsewhere. The effective handling of customer complaints can be a company’s very best opportunity to improve customer satisfaction and harness customer feedback as a strategic tool. This workshop or keynote speech will help the audience understand how dealing with complaints will help achieve success and build better, long-lasting customer relationships. Specific strategies for handling customer complaints will be discussed.
This presentation will be of interest to anyone whose responsibilities include customer contact. Areas of focus include:
![]() To find out how you can arrange a Keynote Presentation, contact slichti@marketingmagic.ca
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Marketing - It's Everything You Do! Do You have a Personal Brand? The Power of Publicity Creating a Customer Focused Service Culture Think Like The Customer to Win Marketing — The Myths, The Might And The Magic You Can't Kick The Tires — Services Marketing Is Different |
KEYNOTE FEEDBACK
Your presentation was right on the mark and easily understood by all levels of staff present. I only wish the weather would have cooperated and more staff could have benefited from what you had to say. Heidi Ryan, District Vice-President, Scotiabank |