Dealing with Customer Complaints
Only 4% of your customers who experience problems bother to complain. The rest just quietly take their business elsewhere.
The effective handling of customer complaints can be a company’s very best opportunity to improve customer satisfaction and harness customer feedback as a strategic tool. This workshop or keynote speech will help the audience understand how dealing with complaints will help achieve success and build better, long-lasting customer relationships. Specific strategies for handling customer complaints will be discussed.
This presentation will be of interest to anyone whose responsibilities include customer contact.
Areas of focus include:
To find out how you can arrange a Keynote Presentation, contact firstname.lastname@example.org
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Your presentation was right on the mark and easily understood by all levels of staff present. I only wish the weather would have cooperated and more staff could have benefited from what you had to say.
Heidi Ryan, District Vice-President, Scotiabank