Customer Focused Service Workshop
Customer service works by the rule of 10s. If it costs you $10,000 to get a new customer, it takes only 10 seconds to lose one, and 10 years to get over it or for the problem to be resolved. So you need to work to 10 times as hard as competitors to keep your customers. Most people would agree that excellent customer service is a prerequisite for loyal customers and solid profits. But while the topic is hot, too many companies only pay lip service to customer service and customer satisfaction. Few have actually implemented policies or training programs that meet, let alone exceed, the needs and wants of their customers.
Customer Focused Service is a workshop that provides a high level overview of customer service to help you unleash the magic of customer focused service. Specific areas addressed in this training include:
For more details or for upcoming dates, contact slichti@marketingmagic.ca.
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WORKSHOP FEEDBACK
I just wanted to personally thank you for the great presentation on Customer Focused Service. You listened to our needs and you came through by impacting the group with your concepts. I also liked your idea of sending reminders to the group to encourage us to use the skills you mentioned. I am certain we will benefit from your presentation. Louise Brown, Regional Service Coordinator Central & Eastern Canada, Coherent-AMT |
