Handling Customer Complaints Workshop

Only 4% of your customers who experience problems bother to complain. The rest just quietly take their business elsewhere.

The average company loses 50% of its customers every 5 years. If it could reduce this by only 5%, profits would double.
The effective handling of customer complaints can be a company’s very best opportunity to improve customer satisfaction and harness customer feedback as a strategic tool. This workshop or keynote speech will help the audience understand how dealing with complaints will help achieve success and build better, long-lasting customer relationships. Specific strategies for handling customer complaints will be discussed.

This session should be of interest to anyone whose responsibilities include customer contact.

Areas of focus include:
  • Explore why customers quit doing business with you
  • Manage your “moments of truth”
  • Learn to view complaints as gifts
  • Develop strategies to handle complaints
  • Encourage customer complaints
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For more details or for upcoming dates, contact slichti@marketingmagic.ca.
CHECK OUT MORE WORKSHOPS & SEMINARS: 
Personal Branding Workshop
Presentations That Really, Really Work
Think Like the Customer
Customer Service Focused
Handling Customer Complaints
WORKSHOP FEEDBACK

Your presentation was right on the mark and easily understood by all levels of staff present. I only wish the weather would have cooperated and more staff could have benefited from what you had to say.
Heidi Ryan, District Vice-President, Scotiabank