4% of your customers who experience problems
bother to complain. The rest just quietly
take their business elsewhere.
average company loses 50% of its customers
every 5 years. If it could reduce this by
only 5%, profits would double.
The effective handling of customer
complaints can be a companys very best opportunity
to improve customer satisfaction and harness customer
feedback as a strategic tool. This workshop or keynote
speech will help the audience understand how dealing
with complaints will help achieve success and build
better, long-lasting customer relationships. Specific
strategies for handling customer complaints will be
This session should be of interest
to anyone whose responsibilities include customer
Areas of focus include:
Explore why customers quit
doing business with you
Manage your moments
Learn to view complaints
Develop strategies to handle
Encourage customer complaints
details on how you can arrange a Keynote Presentation.
presentation was right on the mark and easily understood
by all levels of staff present. I only wish the
weather would have cooperated and more staff could
have benefited from what you had to say.
Ryan, District Vice-President, Scotiabank
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