Only
4% of your customers who experience problems
bother to complain. The rest just quietly
take their business elsewhere.
The
average company loses 50% of its customers
every 5 years. If it could reduce this by
only 5%, profits would double.
The effective handling of customer
complaints can be a company’s very best opportunity
to improve customer satisfaction and harness customer
feedback as a strategic tool. This workshop or keynote
speech will help the audience understand how dealing
with complaints will help achieve success and build
better, long-lasting customer relationships. Specific
strategies for handling customer complaints will be
discussed.
This session should be of interest
to anyone whose responsibilities include customer
contact.
Areas of focus include:
Explore why customers quit
doing business with you
Manage your “moments
of truth”
Learn to view complaints
as gifts
Develop strategies to handle
complaints
Encourage customer complaints
Click
here for
details on how you can arrange a Keynote Presentation.
Your
presentation was right on the mark and easily understood
by all levels of staff present. I only wish the
weather would have cooperated and more staff could
have benefited from what you had to say.
